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Frequently Asked Questions

Answers to the questions we’re asked most about our staffing process, vetting and cover options.

01 About Our Service

We place care staff with residential care homes, supported living services and other care providers across the UK. Get in touch to check availability in your area.

We supply Care Assistants, Support Workers, Healthcare Assistants, Senior Care Staff, Waking Night Staff, and bank or temporary staff, depending on what your service requires.

We provide both. Whether you need one-off shift cover, ongoing temporary support, or a longer-term staffing arrangement, we tailor the solution to your service.

02 Vetting & Training

Every candidate goes through a structured recruitment process, including appropriate pre-employment checks, reference verification and identity checks before they're put forward for a placement.

Yes. We support our staff with appropriate training and ongoing development so they're prepared to perform their roles effectively and safely.

Safeguarding sits at the centre of everything we do. We ensure our team understands the importance of dignity, safeguarding, confidentiality and person-centred care in every placement.

03 Booking & Cover

Where availability allows, our team can respond to short-notice and emergency staffing requests. The exact timeframe depends on the role and requirements, so it's best to contact us as early as possible.

Yes. Staff shortages can happen unexpectedly, and short-notice cover is one of the areas we focus on most.

A bank of staff is a pool of available care professionals your service can call on as needed, helping you manage fluctuations in staffing requirements without going through a full recruitment process each time.

Simply get in touch with our team with details of your requirements — the role, shift pattern and any specific needs — and we'll work with you to find the right staffing solution.

Still have a question?

If you can’t find what you’re looking for, our team is happy to help directly.

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